Shipping policy

Shipping:

U.S & International shipping order prices vary by territory. See shipping choice by carrier in check-out. 

International orders do not include duties or taxes. Fees will be due upon reciept. 

Refund policy:

All Sales are Final. No returns or exchanges unless there is a case of fraudulent charges made on your bank account or damaged product upon arrival. We are not responsible/liable for any lost or stolen packages and no refunds will be given for any such case. 

To be eligible for a return, your item must be in the same condition that you received it, unopen or unused, and in its original packaging.  In the case that your product has been damaged in transit, you must send pictures confirming that the product is in fact damaged in order to recieve a new product order. You’ll also need to show the receipt or proof of purchase

To start a return, you can contact us at solefreshsoleclean@yahoo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at solefreshsoleclean@yahoo.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards. We are also not responsible for any lost or stolen packages. Once the package leaves our hands it is totally up to the Mail Service we use. If you want to make sure that your package is protected and can assure you get money back in case the package was lost or stolen we suggest paying for priority shipping. 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.